1and1 status updating

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NOTE: If you are getting "The lock status could not be modified.Domain transfer is not allowed right now" error message while trying to unlock your domain, most likely your domain was either registered or transferred between registrars within the last 60 days. You can specify the details on your domain with 1&1.Some are good, some are bad, and some just get the job done. We cringe when we hear that a client uses 1and1’s registrar because we know it’s going to be an uphill battle to push servers live, do migrations, set up a CDN, or change even simple DNS A records. So we then queried 1and1’s DNS servers directly since they held the records prior. We surmise that while the updates were “pending”, 1and1 wiped the records on their own servers and left us high and dry with the site offline. After a 20 minute hold, we finally spoke to a CSR that told us this was normal and could take up to 48 hours. Support has long hold times, does not acknowledge the above behavior as damaging to our client and atypical for a registrar to engage in.For 1and1, it’s best to explain the travesty we’re going through. We responded that it is not normal at all, normal registrars do not wipe their nameservers even after delegating to an external provider… We then started to coordinate with Stephen at Armed Gamer to get the domain off of 1and1 as soon as possible as they were unwilling to provide support other than “just wait, it’s normal” (as he’s losing revenue and followers from an offlined site we have no way to fix). It’s been over 17 hours downtime as of the writing of this post with no end in sight.

But it is difficult getting the help desk people telling me to wait for propagation to investigate.

You will be prompted to review the actual contact information. Once the domain name is unlocked and you have your Auth/EPP code you can initiate a transfer to Namecheap.

Please refer to this article for more information on how to transfer a domain to us.

We welcome your comments, questions, corrections and additional information relating to this article. Please be aware that off-topic comments will be deleted.

If you need specific help with your account, feel free to contact our Support Team.

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